Kojic Papaya Luminous Bar Soap

At Bnyxe CO. customer satisfaction is our top priority. We are committed to delivering your products to your desired location quickly and efficiently.

Shipping typically takes between 1 and 5 business days, depending on your location and the shipping method selected at checkout. However, please note that during peak times—such as the holiday season—shipping may be subject to delays due to increased order volume. As a result, some orders may take up to a few weeks to arrive.

We understand that timely delivery is critical, and we appreciate your patience during these busy periods. If you have any questions or concerns about your order or its status, please don't hesitate to contact us via our "Contact Us" page. Our customer support team is here to assist you.

Thank you for shopping with us; we look forward to serving you!

We are committed to ensuring your satisfaction with every purchase. If you are unsatisfied, we offer a return policy for eligible items under the following conditions.

Return Eligibility

- Timeframe: Returns must be requested within 10 DAYS of receiving your item.

- Conditions: To be eligible for a return, the item must be in its original condition, unused,with all original tags and packaging intact (unless the item arrived damaged or defective).  

- Proof of Damage: If the item is defective or damaged, you must provide photographic evidence of the issue to be eligible for a return.

- Proof of Purchase: A receipt or proof of purchase is required for all return requests.

How to Request a Return

If you meet the eligibility criteria, please contact us via our Contact Us page to initiate the return process. Items returned without prior approval will not be accepted.

Once your return request is approved, we will provide you with detailed instructions on how and where to return your item.

Return Shipping & Responsibility

Please note that we do not provide return shipping labels. The cost of returning the item is your responsibility. We recommend using a trackable shipping service to ensure the safe return of your items. Returned items are not covered under theft protection during transit, so we advise using a secure shipping method with appropriate insurance.

Stolen Packages

We do not offer refunds for packages that are reported as stolen once they have been marked as delivered. To ensure safe delivery, we recommend double-checking your shipping address during checkout. Please verify the accuracy of your shipping address before completing your purchase, as we are not responsible for lost or stolen packages once they are confirmed as delivered by the carrier.

If your package is marked as delivered but not received, we suggest checking with your local carrier, neighbors, or any household members who may have received it on your behalf. For further assistance, please reach out to us, and we will do our best to help.

Exchanges

If you wish to exchange an item, the quickest method is to return the item as outlined above. Once your return is processed, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejectionof your refund. If approved, the refund will be processed using youroriginal payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.